Case Study Overview:
PeopleBest development solutions will accelerate employee impact and culture adoption.
A national Agile consulting client has a best practice approach to ensure their new hires are able to ‘hit the ground running’ to serve clients. This approach is a result of PeopleBest deploying its analytics in developing a blueprint of success inside each of their client-facing roles. They focus on an onboarding and coaching plan that is tailored to what the new employee needs and who they are. This case study follows a new employee.
Kat, in her first role post college as an Engagement Analyst. This account describes her assimilation and growth path over the first two years and how it can work in developing her behaviors directly related to her role and personal growth.
The assessment results not only helped the organization evaluate her as a candidate but served to shape her performance and accelerate her accomplishments. Results were reviewed with Kat to ensure she had awareness and insight on how to make adjustments when facing challenges. Her coach was able to use results to customize the onboarding and coaching plans. The data provided insights into areas of strengths that facilitated accelerated learning and also pointed to areas of growth.
Four components were examined to guide Kat’s growth plan:
The goal was to connect with her on how and why the response to better address a situation. She was also better able to observe impact as she applied strategies.
The initial results identified priority areas that would shape the onboarding experience by tapping into her “code of success” The ongoing coaching continued to reinforce Kat’s commitment to demonstrate tangible evidence of improvement in growth areas such as influence, resilience and self-assurance.
Ongoing feedback, role experience and reflections with her coach helped her to accelerate skill development and leverage self-awareness to make shifts situationally for better results.
Overall, Job FIT Score (1-100 scale) from 55 to 95, rounding out her abilities to identify opportunities to excel in the most important competency areas.
Work Style:
From the Producer to Improver quadrant showing she’s moving away from taking orders to tweaking processes for better outcomes. She will work toward a more transformative approach to take more risk and be able to move at the pace of change.
Interpersonal Style:
From Supporter to Uniter indicating improved effectiveness at communicating with others.
These are based on PeopleBest’s 29 unique traits on a 1-10 scale. They reveal the degree of match to the desired range in each area.
Significant changes in influence, vitality, trust, creativity, self-responsibility, deliberateness and mobility. These changes gave insight into how Kat was adjusting to the organization, in executing her responsibilities, connecting with others and identified areas of continued growth.
Four competencies showed significant growth such as Resilience & Drive and Thriving in Uncertainty. Some areas showed a decline in strength such as Curiosity. These will be targeted for coaching and development in the year ahead.
The PeopleBest profile data was integrated with a well thought out coaching process which increased her engagement within the role resulting in personal satisfaction. It established behavior targets so that adjustments could be made to achieve better outcomes.
Her coach was able to be more precise in creating contextual applications to guide her work with team members, clients and other stakeholders.
This approach increased retention as Kat was thriving in personal and professional growth. One of the most valuable outcomes was improved performance to her clients which resulted in greater team and client satisfaction.
This overall approach, using key behavior data points with a coaching process tailored to individuals, validated the company’s strategy to hire more junior professionals, at a cost savings, and in turn develop teams using this ‘code of success’ approach.
The bottom line is this ‘best practice’ approach Increases engagement and retention resulting in consistency in serving clients in a cost effective and efficient manner.
